Privacy Policy

MedicsOnline is a telehealth platform that connects patients with licensed doctors for virtual consultations across Nigeria.

When this policy refers to "we", "us", or "our", it refers to the MedicsOnline entity that is responsible for your information.

We collect the following categories of information when you use MedicsOnline:

• Account information such as your name, email address, phone number, and authentication details.
• Profile details you choose to provide, including age, gender, medical history, and preferences.
• Consultation data such as appointment history, symptoms you share, and notes recorded by your doctor.
• Payment and billing information processed via our payment partners.
• Technical information such as device identifiers, IP address, browser type, and usage analytics.

We use your information to:

• Provide and manage your account and appointments.
• Connect you with doctors and enable secure video, voice, and text consultations.
• Process payments, send receipts, and manage billing through our payment partners.
• Improve our services, troubleshoot issues, and protect platform security.
• Communicate with you about appointments, reminders, updates, and support.

We do not sell your personal information. We share information only when it is necessary to operate the service or required by law, including with:

• Licensed doctors who consult with you on MedicsOnline, limited to information required for your care.
• Service providers that support our technology, analytics, and payment infrastructure.
• Regulators or authorities when we are legally required to do so.

We use technical, administrative, and organisational measures to protect your information against unauthorised access, loss, or misuse.

We retain your information for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements.

Depending on your location, you may have rights to access, update, or delete your personal information, or to object to certain types of processing.

You can update key profile information from your MedicsOnline account dashboard or contact us at medicsonlineng@gmail.com for privacy-related requests.

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or how we handle your information.

When we make material changes, we will post an updated version on this page and, if appropriate, notify you via email or through the MedicsOnline app.

If you have questions about this Privacy Policy or how we handle your data, you can contact us at:

medicsonlineng@gmail.com